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Pegasus
Opera II - Software Support |
Monpellier Pegasus Support
department are constantly striving to improve our market leading
levels of software support and customer service.
The Monpellier Pegasus User Group
which is available to all our Pegasus Customers meet three / four
times a year. The format of the meetings is determined by our customers
who have the opportunity to meet senior personnel from both Pegasus
and Monpellier.
Our support department is constantly striving to improve our market
leading levels of software support and customer service.
The following two examples illustrate our determination to ensure
we meet our company mission statement of maintaining and strengthening
the company's position of being a market leader in computerised
business solutions.
Monpellier employs dedicated Customer Care Managers. Part of
this service involves the regular gathering of information and customer
feedback. Customer feedback from account management directly resulted
in our software support department extending their availability
to 12 hours per day 7.am. to 7.pm. for a three week period each
year to assist customers through the yearly payroll updates.
During the company's accredited training over twenty staff were
trained in using, installing and supporting our software. This commitment
to the software has continued through the years with all departments
within Monpellier having the necessary regular update training to maintain
their knowledge and our accredition. The evidence of this training
can be seen displayed on the walls in our Scunthorpe head office.
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